rich99 Privacy Policy

1 Who We Are

rich99 is an online gaming platform operated for players in the Philippines. When you register on rich99, create an account, make a deposit, or interact with any part of the platform, rich99 acts as the data controller responsible for your personal information.

This Privacy Policy applies to all data collected through the rich99 website, mobile browser experience, and any communications between you and the rich99 support team. It should be read alongside our Terms and Conditions, which govern your use of the platform overall.

2 Data We Collect

rich99 collects personal data in the following categories:

We do not collect credit card numbers, cryptocurrency wallet addresses, or any payment credentials directly — these are handled by our payment processing partners through their own secure environments.

3 Why We Collect This Information

Every category of data we collect has a specific and legitimate purpose. rich99 does not collect data speculatively. The main legal bases for processing your personal data are:

• Contract performance: To open and manage your account, process deposits and withdrawals, and deliver the gaming services you've signed up for.
• Legal obligation: To comply with Know Your Customer (KYC) requirements, anti-money laundering checks, and record-keeping obligations applicable to online gaming platforms.
• Legitimate interests: To detect and prevent fraud, protect the security of the platform, and improve the user experience based on aggregate usage patterns.
• Consent: For optional communications such as promotional updates. You can withdraw consent for marketing messages at any time by contacting support.

4 How Your Data Is Used

In practical terms, the data rich99 collects is used for the following purposes:

• Account management: Creating, verifying, and maintaining your player account, including processing login and OTP authentication.
• Transaction processing: Handling deposits via GCash, Maya, Philippine online banking, and bank transfers, and processing withdrawal requests to your verified payment method.
• Identity verification: Confirming that you are who you say you are, that you meet the minimum age requirement of 21 years, and that your account is not being used by an unauthorised party.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling behaviour, and making tools available to help players manage their gaming. More information is on our Responsible Gaming page.
• Fraud and security: Detecting suspicious activity, preventing multi-accounting, and protecting both players and the platform from unauthorised access or abuse.
• Platform improvement: Using anonymised, aggregated data to understand which games and features are most used, and to improve the overall experience on rich99.
• Customer support: Using your account and communication history to help resolve queries and disputes efficiently.

rich99 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated checks flag an account for review — for example, during fraud detection — a human team member will assess the situation before any account action is taken.

5 Sharing Your Data

rich99 does not sell your personal data. We share data only where it is necessary to operate the platform or to comply with legal requirements. The categories of recipients are:

• Payment processors: Philippine e-wallet and banking partners who process your deposit and withdrawal transactions. These partners handle financial data under their own security standards and are bound by confidentiality obligations.
• Identity verification providers: Third-party KYC services that help verify the authenticity of identity documents submitted during registration.
• Technology providers: Hosting, infrastructure, and security service providers who support the operation of the rich99 platform. These providers access data only to the extent necessary to deliver their services.
• Legal and regulatory authorities: Where rich99 is required by law to disclose information — for example, in response to a valid legal order or as part of an investigation into financial crime.

All third-party partners who handle player data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared. rich99 does not transfer personal data to parties in countries without adequate data protection standards without appropriate safeguards in place.

6 Cookies and Tracking Technologies

rich99 uses cookies and similar technologies to keep the platform running correctly and to understand how players interact with it. The cookies we use fall into these categories:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help prevent CSRF attacks. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to collect anonymised data about page visits, session lengths, and navigation paths. This helps us understand which parts of the platform are most useful and where improvements are needed.
• Preference cookies: Store your settings — such as language preference and notification choices — so you don't have to set them again on your next visit.

rich99 does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with advertising networks. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the platform.

7 Data Retention

rich99 retains personal data for as long as your account is active and for a period after account closure as required by applicable law. Specific retention periods include:

• Account and KYC records: Retained for a minimum period after account closure to meet legal and regulatory record-keeping obligations. The exact retention period is determined by the requirements applicable to online gaming and financial services operations.
• Transaction records: Financial transaction data is retained for the period required under anti-money laundering and financial record-keeping rules.
• Support communications: Retained for a reasonable period after a case is closed, to allow for any follow-up or dispute resolution.
• Activity logs: Session and gameplay logs are retained for security and fraud detection purposes for a defined period, after which they are deleted or anonymised.

When data is no longer required for any of the above purposes and there is no legal obligation to retain it, rich99 securely deletes or anonymises it.

8 Security Measures

Protecting your data is something rich99 takes seriously. The technical and organisational measures we have in place include:

• SSL/TLS encryption: All data in transit between your device and our servers is encrypted. The padlock in your browser address bar confirms this is active every time you visit rich99.
• OTP authentication: Sensitive account actions — including login from a new device, password changes, and withdrawal requests — require OTP verification via your registered mobile number.
• Access controls: Player data is accessible only to authorised staff members who need it to perform their role. Access is logged and reviewed regularly.
• Secure storage: Personal data, including identity documents, is stored in encrypted form. KYC documents are not stored in general-purpose file systems accessible to platform staff outside the verification workflow.
• Fraud monitoring: Automated systems monitor for unusual account activity, including login from unusual IP addresses, rapid deposit-withdrawal patterns, and other indicators of potential account compromise or abuse.

No security system is completely impenetrable, and rich99 cannot guarantee absolute protection. However, we maintain these measures and review them regularly to address emerging risks. If you suspect that your account has been compromised, contact the rich99 support team immediately.

9 Your Rights Over Your Data

As a player on rich99, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data we hold about you. We will respond within a reasonable timeframe after verifying your identity.
• Right to correction: If any information we hold about you is inaccurate or out of date, you can ask us to correct it. For certain data — such as your registered name — we may need to verify the correction against your ID documents.
• Right to deletion: You can ask rich99 to delete your personal data. This right is subject to any legal retention obligations that require us to keep certain records — for example, financial transaction data. Where deletion is not immediately possible, we will explain why and provide a timeline.
• Right to restrict processing: In certain circumstances, you can ask rich99 to limit how we use your data while a dispute or correction request is being resolved.
• Right to withdraw consent: Where we process data based on your consent — such as sending you promotional updates — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact the rich99 support team using the details in Section 12. We may need to verify your identity before processing the request. We aim to respond to all data rights requests within 30 days.

10 Children's Privacy

rich99 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you believe that a person under 21 has registered on rich99, please notify our support team immediately so we can investigate and close the account.

During registration and KYC, we verify date of birth and require a valid government-issued ID. Accounts where the holder is found to be underage are closed and any balance is forfeited in line with our Terms and Conditions.

11 Changes to This Policy

rich99 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes to applicable law, or improvements to our data practices. When we make a material change, we will update the "Last updated" date at the top of this page.

For significant changes, we may also notify active players through the platform or via the contact details on their account. We recommend reviewing this page periodically. Your continued use of rich99 after a policy update is posted constitutes your acceptance of the revised version.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your information is being handled, please contact the rich99 support team. Our contact details are in the footer of every page on this site.

For questions about responsible gaming tools, deposit limits, or self-exclusion — which involve your account activity data — please visit the Responsible Gaming page for specific guidance.

For general questions about your account, the FAQ page covers the most common topics and may answer your question without needing to contact support directly.